Documentation

INTRODUCTION TO SPAYA 

Spaya is an artificial intelligence retrosynthesis software developed by Iktos.

The purpose of Spaya is to enable professionals in the field of chemistry to be more productive and successful by providing insights on potentially relevant synthesis routes to make their target structures. 

Spaya is a Software as a Service (SaaS) platform freely accessible on the web and running on Iktos’s secure Virtual Private Cloud (VPC) on Amazon Web Services (AWS). We are committed to being transparent about the data we collect about you, how it is used, and with whom it is shared.

This Documentation, together with the Subscription Agreement (SA), our Privacy Policy, and any applicable Order Form constitute the Agreement that governs the relationship between you (Customer) and us (Iktos) with respect to your use of our service Spaya.

1. FEATURES OF SPAYA 

1.1. Features identification 

 Features of Spaya will evolve as we release new versions.

The features you have access to differ according to your subscription options, as per the following:

1.2. Features description

• Retrosynthesis & Route clustering

Enter the SMILES of a molecule in the search bar and visualize the synthesis routes proposed by Spaya to make your compound using literature-inspired reactions and building blocks you can buy from commercial providers.

A significant number of routes is usually returned to the user (limited to 300). For each route, starting materials proposed by the Spaya algorithms are displayed. 

Routes are displayed by clusters according to the disconnection strategy at the first level. 

Click on a clustered route and discover the different routes regrouped around the same disconnection. On each of those routes you will find the associated starting materials.

Once opened, retrosynthetic routes are presented in the form of a tree. Starting at the top of the screen with the synthetic target, the tree expands downward following the disconnection pathways and the synthetic transformations. 

All routes are ranked using an Iktos proprietary AI score. The AI score is given between 0 and 1. The higher the score the better. Each reaction within a route also has a score between 0 and 1. A score of 1 means that the reaction that was found has an exact match in the literature. A low score means a low confidence in the proposed reaction.

The retrosynthesis and route clustering features are available regardless of your subscription plan. All Spaya users have access to an unlimited number of retrosynthesis queries.

• Sketcher

You can access our integrated sketcher by clicking on the pen icon located within the search bar.

When on the main screen of the sketcher, you can either draw a molecule or copy/paste a SMILES and modify the molecule.

Click on 'DONE' to perform a retrosynthesis from your sketched molecule.

The sketcher is available regardless of your subscription plan.

• Save and print your routes with the experimental protocol

You can save your favourite routes to your profile and find them at any time in the “My retrosynthesis” section (button at the top right of the screen).

To print a route, you must save it first and then click on "Generate PDF" to create a PDF file that you can easily print.

The save and print your routes feature is only available if you have subscribed to a paid version of Spaya (Professional, Enterprise, or Custom).

• Access to literature

For each reaction of the route, a link to the patent/literature reference is provided. Additional information, including the name, duration, temperature, yield, and procedure, is provided when available.

Click on "Reaction" to view the additional information and browse the reactions that inspired our algorithm.

You can navigate through the reactions and pin the ones that you find interesting in order to have quick access to them. The reactions you pinned will be displayed on the PDF file you can generate from your saved routes. That way, you will have all the information you need when printing your synthetic route.

Access to the associated literature information is only available if you have subscribed to a paid version of Spaya (Professional, Enterprise, or Custom).

• Advanced search

The advanced search feature allows for additional search criteria to be specified: the maximum number of steps, the maximum price per gram for starting materials, the desired starting material databases to be used, the preferred packaging, the maximum allowed delivery time for starting materials,  and advanced synthesis intermediates.

Changing the maximum number of steps will limit the Spaya algorithms to finding routes which require fewer than the set number of steps.

The "max price per gram" advanced search feature limits the acceptable starting materials to only those which cost less than your specified value. Note that with a more stringent requirement on acceptable starting materials, Spaya may take longer to find a retrosynthesis route, it may produce longer routes, or it may not be able to propose a route. All price values are normalized to USD / gram based on vendor catalog information.

Using the "providers" advanced search feature limits the building block databases Spaya will have access to.  When proposing a retrosynthesis, Spaya will be required to find routes which end in commercial molecules present in the allowed databases. You can select any combination of building block databases, but note that when fewer building blocks are available, Spaya may take longer to find a retrosynthesis route or may not be able to propose a route.

The "packaging" advanced search feature limits the broad classes of starting materials available to Spaya.  When proposing a retrosynthesis, Spaya will be required to find routes which end in molecules present in the allowed databases. You can select any combination of packaging types, but note that when fewer building blocks are available, Spaya may take longer to find a retrosynthesis route or may not be able to propose a route.

Using the "max delivery time" advanced search feature limits the acceptable starting materials to only those which are expected to arrive faster than your specified cutoff. Note that with a more stringent requirement on acceptable starting materials, Spaya may take longer to find a retrosynthesis route, it may produce longer routes, or it may not be able to propose a route. All delivery times are presented as an expected number of days based on vendor catalog information.

The "name reactions" feature allows you to specify certain name reactions to use or forbid during a Spaya search. The first option, “Use only these reactions” specifies the only name reactions allowed in the search. You can access this option by ensuring that the toggle button is set to “Use only these reactions”, then by typing your desired name reaction into the search box. As you begin typing, results matching your query should appear in a drop-down list. Select the desired name reaction from the list to add it to the search. Name reactions need to be selected from the list in order to be used during the search. To forbid certain name reactions from being used by the Spaya algorithms, toggle the name reactions button towards “Don’t use any of these reactions”. This feature will forbid any specified reactions from being used in the retrosynthesis. Adding name reactions to the list works in the same way as above, by typing a query into the search box and selecting an item from the drop-down list. To include name reactions that you would like to be used during the synthesis, but not as the only reactions available to the algorithms, you can use the “Use at least one of these reactions” advanced search feature. Adding name reactions to this search feature works in the same way as above, by typing a query into the search box and then selecting an item from the drop-down list.

Adding a synthesis intermediate to a Spaya search can be accomplished by entering the SMILES of the desired synthesis intermediate within the advanced search window, or by using the built-in sketcher to draw your desired synthesis intermediate. Including a synthesis intermediate as a part of your Spaya search will force the algorithm to find retrosynthesis routes which pass through the specified intermediate.  Please note that the algorithm may take longer to propose a route, or a route might not be found, when constrained with an advanced synthesis intermediate.

You can impose or forbid intermediates and substructures during a retrosynthesis search, either forcing the results to contain the substructure or intermediate or forbidding the substructure from appearing among your results. To access this Advanced Search feature, click on the “Intermediates” tab in the Advanced Search window.

Adding a synthesis intermediate to a Spaya search can be accomplished by entering the SMILES of the desired synthesis intermediate within the advanced search window, or by using the built-in sketcher to draw your desired synthesis intermediate. Including a synthesis intermediate as a part of your Spaya search will force the algorithm to find retrosynthesis routes which pass through the specified intermediate.  Please note that the algorithm may take longer to propose a route, or a route might not be found, when constrained with an advanced synthesis intermediate.

To impose substructures, enter or draw the structure in the “Impose one or several substructures” field. Spaya will use OR logic when there are multiple imposed substructures added to this field. To forbid substructures, enter or draw the structure in the “Forbid one or several substructures” field. Spaya will use AND logic when there are multiple forbidden substructures added to this field. If you want to impose or forbid several substructures in one molecule, they should be drawn in one sketcher window. If the substructures to be imposed or forbidden appear in separate molecules, they should be drawn separately. Spaya will impose or forbid your substructure everywhere in the retrosynthesis tree except the target molecule. If you draw your molecule in the sketcher, Spaya will consider implicit hydrogens in your molecule as per default during the retrosynthesis search. If you want to use explicit Hydrogens, please type SMARTS according to Daylight Systems logic (for more details, navigate to: https://www.daylight.com/dayhtml/doc/theory/theory.smarts.html )

You can save any of your preferred Advanced Search parameters in Spaya using the presets feature in the Advanced Search window. Once you have defined a set of Advanced Search parameters you’d like to save as a preset, click on the “Save Preset” button where you’ll be asked to name the search preset. You can also set a preset as your default search conditions, to be used each time you open the Advanced Search window. You can manage your presets by clicking on the presets button in the top right corner of the Advanced Search window to open the dropdown menu, then by clicking on “Manage Presets”. Managing presets will allow you to define a new default preset or delete presets you no longer want to use.

Access to the advanced search features is only available if you have subscribed to a paid version of Spaya (Professional, Enterprise, or Custom).

• Commercially available starting materials

The commercially available materials are highlighted with a basket symbol (). The user can click on the molecule to get further details about that compound, such as the Inchi key, the corresponding SMILES, the structure, and links to the web sites of the commercial providers where the compound is available.

• User management (admin)

The User management feature is only available in the Enterprise and the Custom versions of Spaya.

As an administrator, the Spaya Admin console is where you manage all of your Spaya services. Use it to add or remove users, and more.

• Dedicated database

In the Free and the Professional versions of Spaya, your Data is stored in a common database alongside other Spaya user's data. 

If you have subscribed to the Enterprise or the Custom option, you benefit from a dedicated environment, and we store your Data in a specific, dedicated database, which does not contain other users’ data. 

• Custom infrastructure 

If you have opted for the Custom version of Spaya, the Spaya software and your Data will be hosted on your own cloud environment or within your IT infrastructure. Within the Custom version, you can benefit from a specific AI model built specifically from your proprietary reactions data and from a specific list of starting materials selected from your preferred providers and from your internal starting points data. Please contact us to get more information on this option.

1.3. Content 

Content available in the Spaya platform is the following:

• Reaction data: 
• Pistachio reactions dataset provided by NextMove Software
• Miscellaneous reactions data from the literature collected by Iktos
• Building blocks and starting materials data provided by the following partners:
• Mcule
• eMolecules
• MolPort
• Chemspace
• 1Pluschem
• A2B
• AChemBlock (Advanced Chemblocks)
• Ambeed
• Apollo scientific
• BLDpharm (BLD Pharmatech)
• ChemBridge
• ChemDiv
• Chemtellect
• Key Organics
• Life Chemicals
• Liverpool ChiroChem (LCC)
• Spirochem
• TCI chemicals
• Thermo Fisher

1.5. Service availability 

1.5.1.   Access to the Service

Access to the Service requires functional internet access.

The Service is available 24 hours per day, 7 days per week.

1.5.2.   Planned downtimes

Downtime shorter than 1 hour might occur for technical support reasons. Users will be notified at least two days in advance of any planned downtime expected to take more than 1 hour. Planned downtimes will take place preferably during weekends.

1.5.3.   Service availability and downtime metrics

Service availability will be greater than or equal to 99% (except planned downtime).

Iktos support will inform Customer of any downtime as soon as Iktos is aware, within Iktos support business hours.

Iktos support will make its best reasonable commercial efforts to restore the Service as soon as possible.

Downtime should not exceed 48 hours (excluding weekends and public holidays).

1.6. Maintenance and support services

1.6.1.   Customer Support (article 3.7 of the SA)

You can contact Spaya directly for support via email. Support options can vary depending on your subscription, but there’s always a way for you to get in touch. You can also access the online support options shown below.

How to contact us

To contact a support specialist for help with your Spaya account:

1. Go to the Spaya Help Center.

2. At the top right, click Submit a request and fill out the form.

GO THERE NOW

3. Once we get your request, we will process it and get back to you by email if necessary to help solve the issue. 

User support is available during business days from 9 am to 6 pm CET, excluding on French holidays and the week between Christmas and the 1st of January.

1.6.1.1.     Technical issues

Technical issues are defined as:

• Difficulty/impossibility to access/log into the system despite functional internet access
• System not performing according to the specifications
• Missing desired functionality or requests for new features

Technical issues are submitted by customer, either by e-mail to Iktos technical support contact as defined or by phone in the Order form, or by Iktos ticketing system (to be specified).

Technical issues are categorized as critical issues, major issues or minor issues.

• Critical issues are issues that prevent accessing the system or operating it according to specifications
• Major issues are issues where the system under performs (e.g., degradation of response times) 
• Minor issues are all other issues including requirements of new features

Technical support is available during business days from 9 am to 6 pm CET, excluding on French holidays and the week between Christmas and the 1st of January.

Response timeliness

• During normal availability, technical support will acknowledge receipt of critical issues within 1h, and receipt of other issues within 24h.

1.6.1.2.     User issues 

User issues are issues which are related to user questions on how to use the system.

User issues are submitted by customer, either by e-mail to Iktos user support contact or by phone as defined in the Order form.

User support is available during business days from 9 am to 6 pm CET, excluding on French holidays and the week between Christmas and the 1st of January.

User support provides answers to user issues within 72h during normal availability.

1.6.1.3.     Quality issues 

Quality issues are related to the quality of the results (quality of the structures) as assessed by the user and how to set up the system to obtain results matching the expectations of the chemists.

Quality issues are addressed as part of the Consulting Services described below.

1.6.2.   Maintenance and new releases 

1.6.2.1.     Corrective maintenance

Critical issues: Iktos commits to address critical issues as highest priority and to make its best effort to resolve identified critical issues as fast as possible, and as a general rule in a timeline less than or equal to 2 business days following the notification of the issue.

Major issues: Iktos commits to address major issues as high priority and to make its best effort to resolve identified major issues as fast as possible, and as a general rule in a timeline less than or equal to 5 business days following the notification of the issue.

Minor issues: Minor issues (both corrections and evolution requests) will be integrated in the backlog and be addressed as part of a list of priorities defined by Iktos. Fixes and new features will be integrated in planned (minor or major) releases according to the Service roadmap, as described below.

1.6.2.2.     New releases

Corrective releases are releases of software fixes aimed at resolving major or minor issues. They will take place in the shortest timeline possible.

Minor releases are releases aimed at resolving minor issues (corrections or evolution requests) which have minor impact on the use or the results of the software and do not require customer training or user tests. Minor releases are performed by Iktos on a regular basis, typically once per month. Notification and description of minor releases is performed by Iktos at the time of the release. 

Major releases are releases which have a major impact either on the way of using the system and/or the results, or on the system architecture. Major releases typically occur on a yearly basis. Webinars and training will be offered by Iktos following such release.

2.3.   Consulting Services (article 4.5 of the SA)

Consulting Services may include the following if provided in an Order Form duly executed by us two; fees therefore are indicated in such Order Form:

• User initial training
• Support and coaching to the users on the use of the software for specific projects

2.4.   Usage limits (article 3.3 of the SA)

The Service shall be solely available under the following limits, according to your Subscription option and as described in the Order Form:

• Maximal number of authorized named Users,
• Maximal number of simultaneous users,
• Maximal computing power available at a given time.

1.6. Modification to the Documentation

We reserve the right to modify this Documentation, and if we make material changes to it, we will provide notice through our Service, or by other means, to provide you the opportunity to review the changes before they become effective. If you object to any changes, you may close your account. You acknowledge that your continued use of our Service after we publish or send a notice about our changes to this Documentation constitutes agreement to the updated Documentation.

2. RIGHTS INTO SPAYA’S OUTPUT 

Pursuant to the article 6.3 of the Subscription Agreement:

Output Data are generated by the Service and We draw Your attention to the possibility that other Customers may obtain similar or identical Output Data as a result of the use of Our Service. 

As between You and Us, Output Data are subject to the following regimes depending on Your subscription:

• If you are a Paid Customer, the Output Data are deemed part of Your database. You may, subject to the foregoing paragraph and under Your sole responsibility, use whole or part of the Output Data and apply for any protection by any Intellectual Property Rights as You may deem appropriate. You may elect to publish the whole of or a part of the Output Data, provided your publication acknowledges that such Output Data were obtained using Spaya developed by Iktos.
• Output Data generated under a Trial or a Free Service are deemed part of Our database, of which We are the Maker. You may however, subject to the first paragraph of this section and under Your sole responsibility, use whole or part of the Output Data for research purposes only. Therefore, Output Data obtained by Customers other than Paid Customers may not be used for other purposes unless such Customers acquire the right to use the same as if they were a Paid Customer and pay the requested acquisition fee as is set out in the Service.

3. ADVERTISING IN SPAYA 

Free and Professional users get advertising (banners, etc.) from Iktos’ partners when using the Service.

If you have subscribed to the Enterprise or the Custom version of the Service, you can opt out from getting such advertising. 

4. SPAYA PRIVACY POLICY

This Privacy Policy applies when Customers and Users use our Service. We offer choices about the Personal Data we collect, use, and share as described in this Privacy Policy, Settings, and our Help Center.

Spaya provides an online platform for professionals in the field of Chemistry. To use our Service, you will be required to create an account with at least your first and last name and your email address. 

Customer is the Controller of the Personal Data provided to, or collected by or for, or processed in connection with our Service. Such Data are Processed in accordance with the Agreement.

We reserve the right to modify this Privacy Policy, and if we make material changes to it, we will provide notice through our Service, or by other means, to provide you the opportunity to review the changes before they become effective. If you object to any changes, you may close your account. You acknowledge that your continued use of our Service after we publish or send a notice about our changes to this Privacy Policy means that the collection, use, and sharing of your personal data is subject to the updated Privacy Policy.

4.1. Data we collect 

4.1.1. Data You Provide To Us - You provide data to create an account with us.

Registration

To create an account you need to provide data including your name, email address, and a password.

Profile – behavior 

You may have additional choices to supplement your profile as new features are added to the Service. It will be your choice whether to post such additional information. The same applies to behavior features such as like/dislike that are part of your profile and that you may post with respect to an Output for example.  Please do not post behavioral data or add Personal Data to your profile or sensitive data that you would not want to be publicly available.

Synchronizing and uploading

We collect personal data from you when you provide or upload it such as when you fill out a form or respond to a survey.

4.1.2. Service Use

We log usage data when you visit or otherwise use our Service, including our sites, and platform technology (e.g., our off-site plugins), such as when you view or click on content (e.g., learning video) submit Input Data, perform a search, or obtain or like/dislike Output Data. We use log-ins, cookies, device information and internet protocol ("IP") addresses to identify you and log your use. We also make our own database of Input Data and Output Data, always subject to the Agreement and to improve our Service (see article 3.2, 6.2 and 6.3 of SA).

4.1.3. Cookies, Web Beacons and Other Similar Technologies

We use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off, or within the Service and to track your behavior. We also allow some others to use cookies as described in our Cookie Policy. You can control cookies through your browser settings and other tools. You can also opt-out from our use of cookies and similar technologies that track your behavior on the sites of others for third party advertising.

4.1.4. Your Device and Location

When you visit or leave our Service (including our plugins or cookies or similar technology on the sites of others), we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier.

4.1.5. Other

We are continuously improving our Service, which means we may collect new data and create new ways to use data.

Our Service is dynamic, and we often introduce new features which may require the collection of new information. If we collect materially different personal data or materially change how we use your data, we will notify you and may also modify this Privacy Policy.

4.2. How We Use Data

We use the Personal Data to provide and personalize, including with the help of automated systems and inferences we make, our Services so that they can be more relevant and useful to you and others.

4.2.1. Communications

We will contact you through email, notices posted on our websites and other ways through our Service. We will send you messages about the availability of our Service, security, or other Service related issues. We also send messages about how to use the Service, network updates, reminders, suggestions and promotional messages from us and our partners. You may change your communication preferences at any time. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal notices.

4.2.2. Info to Ad Providers

We do not share your personal data with any third-party advertisers or ad networks for their advertising except for: (i) hashed or device identifiers (to the extent they are personal data in some countries); (ii) with your separate permission (e.g., lead generation form). However, if you view or click on an ad on or off our site or apps, the ad provider will get a signal that someone visited the page that displayed the ad, and they may through the use of mechanisms such as cookies determine it is you. Advertising partners can associate personal data collected by the advertiser directly from you with our cookies and similar technologies. In such instances, we seek to contractually require such advertising partners to obtain your explicit, opt-in consent before doing so.

4.2.3. Marketing

We use data and content about Members for invitations and communications promoting membership, engagement, and our Service.

4.2.4. Developing Services and Research

We use data, including public feedback, to conduct research and development for the further development of our Service in order to provide you and others with a better, more intuitive and personalized experience. If you have subscribed to the Custom version of Spaya, your Customer data will not be used to improve the Service of other customers.

In some cases, we work with trusted third parties to perform this research, under controls that are designed to protect your privacy. We publish or allow others to publish economic insights, presented as aggregated data rather than personal data.

Polls and surveys are conducted by us and others through our Service. You are not obligated to respond to polls or surveys, and you have choices about the information you provide. You may opt-out of survey invitations.

4.2.5. Customer Support

We use the data (which can include your communications) to investigate, respond to and resolve complaints and Service issues (e.g., bugs).

4.2.6. Aggregate Insights

We use your data to produce and share aggregated insights that do not identify you. For example we may use your data to generate statistics about our members, to calculate ad impressions served or clicked on, or to publish visitor demographics for our Service or demographic workforce insights.

4.2.7. Security and Investigations

We use your data (including your communications) if we think it's necessary for security purposes or to investigate possible fraud or other violations of our User Agreement or this Privacy Policy and/or attempts to harm our Members or Visitors.

4.3. How We Share Information

4.3.1. Our Service

Spaya does not yet contain features of a social network for professionals in chemistry. However, this will evolve over time.

Therefore, the Personal Data that you put in your profile will not be seen by others, up until the features to that effect are implemented.

When the features are implemented, if you are a Free or a Professional User, any data that you include on your profile and any content you post or social action (e.g. likes, follows, comments, shares) you take on our Service will be seen by others.

Your profile will be fully visible to all other Customers.

If you do not agree with the above, please do not use Spaya or cancel your account at the time such social network features are implemented.

We will write to you as and when this is to occur.

Users who have subscribed to the Enterprise or the Custom version will only share their profile with members of the same company/organization.

4.3.2. Service Providers

We may use others to help us with our Service.

We use others to help us provide our Service (e.g., maintenance, analysis, audit, payments, fraud detection, marketing, and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

4.3.3. Legal Disclosures

We may need to share your Personal Data and other Customer Data when we believe it's required by law or to help protect the rights and safety of you, us, or others.

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of our Service (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of Iktos, our Members, personnel, or others. 

We attempt to notify Members about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague, or lack proper authority, but we do not promise to challenge every demand.

4.3.4. Change in Control or Sale

We may share your data when our business is sold to others, but it must continue to be used in accordance with this Privacy Policy.

We can also share your personal data as part of a sale, merger, or change in control, or in preparation for any of these events. Any other entity which buys us or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy.

4.4. Your Choices & Obligations

4.4.1. Data Retention

We keep most of your personal data for as long as your account is open.

We retain your personal data while your account is in existence or as needed to provide you our Service. This includes data you or others provided to us and data generated or inferred from your use of our Service. We retain the Input and Output Data confidential in Iktos database for the sole purpose of improvement of our Service.

4.4.2. Rights to Access and Control Your Personal Data

We provide many choices about the collection, use and sharing of your data, from deleting or correcting data you include in your profile and controlling the visibility of your posts to advertising opt-outs and communication controls. We offer you settings to control and manage the personal data we have about you.

For personal data that we have about you:

• Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).
• Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it's inaccurate.
• Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
• Right to Access and/or Take Your Data: You may ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.

You may contact [e-mail]

4.4.3. Account Closure

We keep some of your data even after you close your account.

If you choose to close your Spaya account, your personal data will generally stop being visible to others on our Service within 24 hours. We generally delete closed account information within 30 days of account closure, except as noted below.

We retain your Personal Data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our User Agreement, or fulfill your request to "unsubscribe" from further messages from us. We will retain de-personalized information after your account has been closed.

Information you have shared with others (likes, dislikes, etc.) will remain visible after you have closed your account or deleted the information from your own profile or mailbox, and we do not control data that other Customers have copied out of our Service. Your profile may continue to be displayed in the services of others (e.g., search engine results) until they refresh their cache.

4.5. Other Important Information

4.5.1. Security

We monitor for and try to prevent security breaches. Please use the security features available through our Service.

We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. Please visit our Safety Center for additional information about safely using our Service.

4.5.2. Cross-Border Data Transfers

We store and use your data within the EU.

We process data in compliance with GDPR which presently offers the highest level of legal requirements for protection of personal data.

4.5.3. Lawful Bases for Processing

We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g. to deliver the Spaya Service you have requested)) and "legitimate interests".

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. 

If you have any questions about the lawful bases upon which we collect and use your personal data, please contact our Data Protection Officer here.